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Technical Writing

-As a technical writer, I am qualified (and have experienced) in writing computer-related stuff, especially materials related to documentation papers, software / hardware manuals, and procedural proposals. Below is one of my sample pieces:

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The proposed CLARENZON Online Market’s breakthrough has been made a reality using the Spiral Model Paradigm. The Spiral Model Paradigm uses an evolutionary approach to software engineering, enabling the developer and customer to understand and react to risk at each evolutionary level. Active Server Page (ASP) programming, using the latest version of Macromedia Dreamweaver as its environment, and MySQL are also utilized.

CLARENZON Online Market’s capability stands side to side with the other E-commerce system of big companies. The proponents have made it sure that it carries the same requirements and procedures as stated in the E-commerce protocol.

1.0 Introduction
Now, many products used in everyday life incorporate computer systems: programmable and computer-controlled VCRs in the living room, automatic microwave ovens in the kitchen, mechanical thermostats to control heating and cooling systems – the list seems endless. This section will survey a few of the major areas where computers currently have – or will likely soon have – a major impact on our culture.

The Philippine society has already embraced this impact by constantly monitoring the effects of technology, particularly the computer technology. This revolution has already invaded the way we Filipinos do business. As our world becomes more and more fast-paced, traditional business transactions are left behind. Computer technology will have a significant impact on retail stores. This is the reason why there are so many business shifting their way to a more effective one; that is through “Electronic Commerce” or commonly known as E-commerce. E-commerce in simplest term is defined as the trading of goods and services over the Internet. It also maintains business relationships and sells information to its consumers by means of computer telecommunication networks.

The Philippine government even paved the way for establishing a foundation for e-commerce by formulating a law: The Philippine Electronic Commerce Act which has the following declaration of policy:

"The State recognizes the vital role of information technology and telecommunication in nation-building; the need to create an information-friendly environment which supports and ensures the availability, diversity and affordability of telecommunication and information technology products and services; the primary responsibility of the private sector in contributing investments and services in telecommunications and information technology; the need to develop, with appropriate training programs and institutional policy changes, human resources for the information technology age, a labor force skilled in the use of telecommunication and information technology and a population capable of operating and utilizing electronic appliances and computers; its obligation to facilitate the transfer and promotion of adaptation technology, to ensure network security, connectivity and neutrality of technology for the national benefit; and the need to marshal, organize and deploy national information infrastructures, comprising in both telecommunications network and strategic information services, including their interconnection to the global information networks, with the necessary and appropriate legal, financial, diplomatic and technical framework, system and facilities."[Republic of the Philippines E-commerce Bill Part 1, Section 2]

Since the mid-1990s one of the most rapidly growing retail sectors, known as electronic commerce, or e-commerce, involves the use of the internet and proprietary networks to facilitate business-to-business, consumer, and auction sales of everything imaginable; from computers and electronics - to books, recordings, automobiles, and real estate.

Although e-commerce usually refers only to the trading of goods and services over the internet, broader economic activity is included. E-commerce consists of business-to-business and business-to-customer commerce as well as internal organizational transactions that support these activities.

1.1 Background of the Study

Clarenzon Marketing is a single proprietorship type of business under the management of Ma. Clarissa Emma E. Yuzon; as such the company’s name came from. At September 1989, the company was established at Dumaguete City, Negros Oriental as a local dealer carrying all lines of medical, hospital and laboratory supplies. Its area of coverage at that time was the Negros Oriental Government Hospital and various local health centers. From June 1990 to April 1992, the company established its first branch at Oroquieta City, Misamis Occidental. This local office exclusively acts as a regional distributor of all Merck Diagnostic products. On September 1993, the company established an office in Cagayan de Oro City with the carried products of Merck Diagnostic and San Marino laboratories. At present, the company has an estimated area-coverage of 5 regions namely: Region 7, Region 10, Region 11, Region 12, and Region 13. In addition, CLARENZON Marketing exclusively carries the following products of Menarin Clinical Chemistry, Serodia, DB Microbiology, Pointer Scientific, Symex, Becton Dickinson, Hitachi Chemistry, ROCHE Diagnostic, Medical BD sample Collection & hypodermic products, San Marino laboratories, and Johntann International. The table below shows the category’s average number of items.

Category
Average item Count
Average FAST-moving item

Drugs and Medicines
500
100

Reagents and Chemicals
400
100

Medical Equipments
400
50

The proposed system introduces the CLARENZON Online Market. With this structure, the dissemination of product line information and services will be easily distributed to the Philippines' 15 regions; as long the internet exist. With the help of this e-commerce system, the company’s targeted goal will be attained. This would instantly give the company a nationwide access to customers. This study will focus on B2C (Business-to-Customer) system.

1.2 Statement of the Problem
CLARENZON Marketing's growth in medicine-related business in the past has made them a top-notch in their field. However, as the business world continues to evolve into a more customer-oriented industry, CLARENZON Marketing has to catch-up.

This study would provide solutions to the following problems:

1.2.1 General Problem
How to design, develop, and implement an e-commerce-B-2-C (Business-to-Consumers) system for Clarenzon Marketing.

1.2.2 Specific Problem

>To develop a web application that would provide an information-rich and interactive medium.
Changes of this information would not take place instantly. Considering that there are a lot of different kinds of medicine as well as laboratory supplies in CLARENZON Marketing.

>To develop a system that would provide a concrete data on the inventory database.
At present, CLARENZON Marketing supplies 6 regions of the Philippines (with the main office in Dumaguete City). This makes their inventory database decentralized.

> To provide a security module for on-line transactions.
Online commerce entails security management to avoid business management risk and problems in the future. This security system will build strong confidence on the part of the client to the host company.

1.3 Objective of the Study
1.3.1 General objective
The study aims to develop and design an e-commerce-B-2-C (Business-to-Consumers) system for effective marketing strategy.

1.3.1.1 Specific Objectives
To develop a system that will allow a monitoring process; - to support database interactivity.

To develop a data-driven web application where its contents can be updated dynamically

To provide and enhance Clarenzon Marketing’s product information and distribution.

1.4 Significance of the study

The researchers believe that this study will be of great help to the following entities:

Clarenzon Marketing – this will give better and new services to their customers. This study will also give Clarenzon Marketing a dynamic product inventory.

Clarenzon Marketing’s Clients – in every business, customer service is a top-most concern. This study will ensure that customer satisfaction is delivered through the proponents’ intense customer-feedback module. It will also give the customer a wide array of product choices.

To STI-College researchers/students – as a student of the modern age, this will bridged them to embrace the information technology arena; which is not only an imperative but also a great source in the future.

To the General Public - this will help the public understand the concepts of
E-commerce and the countless benefit it gives.

1.5 Scope and Limitation
This study is designed to develop an E-Commerce: Business-to-Customer (B2C) system.

SCOPE:

Product Catalog Management- the customer can pick a specific product(s) and/or equipment(s) that he is interested in.

Online Ordering- the customer can fill-out and send order/s through the internet.

Customer Online Registration- the customer can register through the internet with his complete details and information.

Inventory Management- monitors the availability of the product items.

Product Search Engine - the customer can quick-search a product item using keywords with the use of the system's searching module.

Database Management- can store various forms of data that is needed in the system. Only the administrator is allowed to maintain the database - ie; process of modifying, updating, and deleting related data.

Report Generation – only the appropriate user of the system is allowed to generate the following reports:
Order List Report – Listing of all orders submitted by the customer.
Delivery Report - Listing of all delivered orders.
Fast/Slow Moving Item Report- Listing of all product(s)-items that are frequently ordered by the customer.
Frequent Search Product Report – Listing of all product(s)-items that are frequently searched by the customer. This report will also list products that are not available in the product catalogue.

LIMITATIONS:

The system does not support email services.
The system does not support billing transaction.
The administrator is only allowed to modify the database and any related records.

-----------End of Chapter 1-------------

Chapter 2: Methodology

Chapter 3:Review of Related Studies

Chapter 4: Theoretical Framework

Chapter 5: Data Gathering Procedures and Analysis of Outputs

Chapter 6: Documentation of the Current System

Chapter 7: System Design Specification

Chapter 8: System Implementation

Chapter 9: Conclusion and Justification

Chapter 10: Recommendation

Chapters 2 – 10 are withhold because of policy procedures.

(Note: You can read the whole paper by contacting michael@thefinestwriter.com)

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