Tag Archives: online marketing

The Basics of Protecting Your Brand Online

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Your brand can be a strong factor in whether you succeed online or not. One search at your company name or brand and a potential customer can make a decision whether to push through with buying from you or look at some other company.

Your brand is your identity. Your brand tells your customers why they should buy from you. It is what your brand connotes that makes you successful. Take a look at the world’s most successful brands and you will get an idea of why branding and protecting your brand is very important.

Brands are not just about the company logo, it is the emotional connection between your products and your customers. It is what your products are associated with. For example, Coke has been working hard to associate its beverages with fun and refreshment, while others like Louis Vuitton likes to make you think of luxury when thinking of their brands. McDonald’s, on the other hand, goes for inexpensive yet pleasant experience, while Nintendo goes for family friendly and can be suitable for the home.

The best brands are associated with great value and durability, value for money and reliability, great customer service along with a superior product.

Yet, with the advent of the Internet, your brand’s image can easily be tarnished. It could be a customer warning other people not to buy your products, or some wrong move by your company. Mattel’s Barbie has long been known to be a safe toy for children, and its image was severely tarnished when it was found that its Chinese partner used toxic chemicals, causing it to issue a toy recall involving more than 9.5 million dolls. More than this, parents all over the world avoided buying Barbie dolls until the issue died down and only after Mattel assured the public of more stringent processes to avoid the same incident in the future.

What ways can you take to make sure that you protect your brand online?

  • Use Twitter or Facebook and other social networking sites to connect to your public.
    One of the best examples of a Twitter-savvy company is JetBlue that monitors Twitter for any mention of the company. They then inform anybody via e-mail that they do indeed have a Twitter account and that you could forward any complaints, questions or suggestions to them via Twitter. But that does not stop there. JetBlue quickly responds to any such requests or inquiries, making their customers feel well-attended to.
  • Do not create a Wikipedia listing.
    If you have a sterling record or a good image, a Wikipedia entry might bring you some good hits and conversions. However, remember that a Wikipedia entry is easily modified by other people, and people can add a section where other people can post criticisms about your company.
  • Think twice before threatening a lawsuit.
    If there are some negative comments on the blogosphere about your products, then think twice and wait until you are calm enough before you reply. If you do decide to reply, make sure that you do so with tact. Remember that your replies can either damage your reputation further with the wrong words or pacify the complainant so that you could do some damage control. Using harsh words or threatening to file a lawsuit will only inflame the people further, causing more harm than good.

Social Media and How it is Used in Online Marketing

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It used to be that a company’s online marketing efforts consist of having a Web page, sending out e-mails, and advertising on high-traffic sites. However, in this age of social networking sites – like Facebook, Twitter and MySpace – these efforts are no longer enough!

Social networking sites have allowed businesses big and small to be more interactive in the way they present their companies, brands, products, and services. Online marketing has ceased to be a one-way street where the businesses do all the talking and hope that their potential customers listen and try out their goods and services. Interactivity has become the key feature of online marketing on social networking sites.

Businesses can still advertise their products and services by sending out a Tweet or updating their Facebook status for all their followers and friends to see, or update them about the latest promotions and discounts. Meanwhile, customers can post questions and complaints in real time.

A company doing business on social networking sites can further keep itself ahead of the game by easily developing customer relationships and loyalty. You are no longer an
e-mail address promoting a product via spam, or a Web site they stumbled upon, but a profile with a real person behind it. This personal touch, which is an additional way of interacting with your customers, can make them feel connected and supported and in turn leads to more positive feelings and loyalty to your business. Anne Rice, for instance, just does not write great novels, she goes on Facebook to discuss any aspect of her characters as her fans ask her questions about them, or she conducts online writing workshops for her fans. Rice also speaks to them, making them feel that they are friends and that she, too, has her own hopes and dreams.

Social networking sites also provide a way for businesses to talk about their products in a more natural setting. You are not a business that intrudes on people as they read e-mails from friends and family, but you are part of the social network. That means that people will be more receptive to your pitch. If you provide a link to your Web site, people are also more inclined to click on it and visit your site.

More importantly, these links on social networking sites become new inbound links to your site, which makes your site rank higher on search engines. Few people realize that the links they put up on Twitter, YouTube and Facebook do not only point their friends and family to their site, they also point search engine spiders to their sites, making it seem more important and therefore making their site rank higher on Google, Yahoo and other search engines.